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Patient experiences

<strong>Patient Experiences (PE)</strong> is a subgroup of indicators within the HCQO database and provides data on how patients perceive the care they receive. Incorporating person’s and patient’s perspectives is a key dimension of healthcare quality, promoting improved health system performance and people-centred care. The database includes indicators on unmet care needs – such as skipping consultations, treatments, or prescribed medicines due to costs – and on people-centredness, including whether doctors spend enough time with patients, provide easy-to-understand explanations, offer opportunities to ask questions or raise concerns, and involve patients in decisions about their care. Indicators are disaggregated by sex and income quintile to provide a granular view of patient experiences. <p /> For further information, please consult: <ul> <li>The <a target="_blank" href="https://webfs-els.oecd.org/files/HCQO/HCQO%20Indicator%20Specifications%20(update%20July%202026).pdf">HCQO Definitions document</a> provides indicator definitions and calculation methodologies of HCQO indicators</li> <li>The Sources and Methods survey on <a target="_blank" href="https://webfs-els.oecd.org/files/HCQO/OECD%20Sources%20and%20Methods%20survey%20for%20patient%20experiences%20indicators%20(PE)%202024-25.xlsx">Patient Experiences (PE)</a> provides detailed country-specific information</li> <li>The OECD’s <a target="_blank" href="https://www.oecd.org/en/publications/2024/01/rethinking-health-system-performance-assessment_c9e8ce53.html">Health System Performance Assessment (HSPA) Framework</a> outlines how HCQO indicators relate to the OECD’s HSPA domains of Access, Quality and People’s needs and preferences</li> </ul>